Articles and Interviews
These articles and interviews will give you a sense of the remarkably sane ideas behind the useful tools that The Conflict Unraveled Toolkit offers.
Grace Under Pressure
Andra MedeaBevel's Principle of Communication
Bob BurgThe Feared and Dreaded Teacher's Conference
Andra MedeaSane Conversations in Troubled Times
Andra Medea, with introduction by Rev. Avena WardSeven Inexplicable Things that Customers Do and What You Can Do About Them
Andra MedeaRadio interviews
How to Deal with Irate Customers without Losing Your Cool: Entrepreneur Magazine Radio, Lee Mirabal, Host (Hear Medea defuse an angry onslaught)
Going Home without Going Crazy: PsychJourney Radio, Deborah Harper, Host (This interview is used by mental health workers and for suicide prevention)
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