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  Solutions. Now.  

 

The Virtual Tranquilizer®

Rapid de-escalation skills for

Lawyers
Judges
Mediators
Business professionals

Learn more here.

   

Coming Summer 2010 from the American Bar Association

Emotional Client DVD

Working with Emotional Clients: The Virtual Tranquilizer® for Lawyers

This video, offered by ABA Publishing and Continuing Legal Education for three hours of general CLE credit, addresses the best ways to get a client past their emotions to become an effective part of their advocacy.

It's not easy to work with a client in the grip of emotion. They may be spilling over with anger, overwrought by stress, or caught up in anxiety or fear, all of which makes it hard for them to listen to you or follow your directions. In fact, opposing counsel may look to manipulate a witness they suspect may be prone to uncontrolled emotions.

In addition, these clients can be expensive to work with, consuming unnecessary amounts of time and energy. If, like so many lawyers today, you are concerned with efficiency or dealing with fixed costs, emotional clients can present a serious challenge.

Working with Emotional Clients teaches you how to recognize when your client is in the grip of emotion, how to calm them down, and how to keep emotions from getting so high in the first place. It addresses getting past emotions in specific legal areas, including:

  • Paperwork                                        
  • Negotiation
  • Depositions                                      
  • Inside and outside the courtroom

In addition you'll gain valuable insights on angry plaintiffs and discover strategies on what to do when the emotional client is on the other side.

If you, or any lawyer in your firm deal with clients on a regular basis, you need to experience the valuable, practical advice found in this DVD.

Pre-order copies from the ABA website.