Articles
The Virtual Tranquilizer ®
Andra Medea (Tips for managers and others who need to work under pressure.)Seven Inexplicable Things Customers Do (and what to do about them)
Andra Medea (Reprinted in Fortune.com, Fast Company.com and over 40 magazines and newspapers around the country)Bevel's Principle of Communication
Bob Burg (Grace and finesse while working with others.)
Radio
How to Deal with Irate Customers without Losing Your Cool: Entrepreneur Magazine Radio, Lee Mirabal, Host (Hear Andra use VT techniques to defuse an angry onslaught)
Going Home without Going Crazy: PsychJourney Radio, Deborah Harper, Host (This interview has been recommended by mental health workers for suicide prevention. It's a great resource at 2 am.)
Andra Medea has also been repeatedly interviewed on National Public Radio and WGN Radio.
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Press
Entrepreneur Magazine The Washington Post Fortune.com Harvard Management Communications Letter Toronto Globe and Mail Cosmopolitan Redbook ABC News.com Chicago Tribune The Seattle Times The Denver Post Minneapolis Star Tribune St. Louis Post-Dispatch Family Business Magazine Fast Company.com Miami Herald aol.com Crain's Chicago Business The Star Memphis Commercial Appeal Atlantic Zone The Manager's Intelligence Report Salt Lake Tribune Crain's Detroit Business Hartford Courant Quality and Participation Augusta Chronicle Entrepreneur Magazine Radio The Chicago Reader The Working Wounded The Arizona Republic The Seattle Times The Washington Times The Star-Ledger Orange County Register Tacoma New Tribune Albany Times-Union Doctor's Digest Montreal Plus aolCanada.com South Jersey Courier Post Charleston Post Courier Naples Union Sun-Sentinel Ventura County Star Monterey Herald Edmonton Plus Customer Service magazine EduVoice Corp! Marin County Independent Journal The Herald HR Marketer.com