Radio 

How to Deal with Irate Customers without Losing Your Cool: Entrepreneur Magazine Radio, Lee Mirabal, Host  (Hear Andra use techniques from Grace Under Pressure to defuse an angry onslaught)

Going Home without Going Crazy: PsychJourney Radio, Deborah Harper, Host (This interview has been recommended by mental health workers for suicide prevention. It's a great resource at 2 am.)

Andra Medea has also been repeatedly interviewed on National Public Radio and WGN Radio.

Articles 

Seven Inexplicable Things Customers Do (and what to do about them)
Andra Medea  (Reprinted in Fortune.com, Fast Company.com and over 40 magazines and newspapers around the country) 

Grace Under Pressure
Andra Medea  (Tips for managers and others who need to work under pressure.)  

Bevel's Principle of Communication
Bob Burg  (Grace and finesse while working with others.)
 


Book Interviews  

The Winning Manager: Leadership Skills for Greater Innovation, Quality, and Employee Commitment, Julius E. Eitington and Sonia Johnson, Gulf Professional Publishing

Psychology Today: Calming the Anger Storm, Kathy Svitil, Alpha Publications

Peers in the Classroom: Case Studies in Adult Higher Education, Regina R. Logan, New Forum Press

 

 

 

 

 

Press

Entrepreneur Magazine
The Washington Post
Fortune.com
Harvard Management Communications Letter
Toronto Globe and Mail
Cosmopolitan
Redbook
ABC News.com
Chicago Tribune
The Seattle Times
The Denver Post
Minneapolis Star Tribune
St. Louis Post-Dispatch
Family Business Magazine
Fast Company.com
Miami Herald
aol.com
Crain's Chicago Business
The Star
Memphis Commercial Appeal
Atlantic Zone
The Manager's Intelligence Report
Salt Lake Tribune
Crain's Detroit Business
Hartford Courant
Quality and Participation
Augusta Chronicle
Entrepreneur Magazine Radio
The Chicago Reader
The Working Wounded
The Arizona Republic
The Seattle Times
The Washington Times
The Star-Ledger
Orange County Register
Tacoma New Tribune
Albany Times-Union
Doctor's Digest
Montreal Plus
aolCanada.com
South Jersey Courier Post
Charleston Post Courier
Naples Union
Sun-Sentinel
Ventura County Star
Monterey Herald
Edmonton Plus
Customer Service magazine
EduVoice
Corp!
Marin County Independent Journal
The Herald
HR Marketer.com