Conflict Management
Workshops & Courses
Grace Under Pressure: Customer Service
Customers can do inexplicable things. But brain behavior can turn those situations around . Use brain behavior to handle exasperating situations. Skillfully calm tension, manage difficult customers, and defuse problems. As seen in Entrepreneur Magazine, Fortune.com, and FastCompany.com.
For more, click the neighboring interviews on Seven Inexplicable Things Customers Do, or How to Deal with Irate Customers.
Tech without Terror
You want to upgrade your software but some of your workers aren’t ready for it. It may be tech-phobia, education level or native language skills…
Bring staff up to speed painlessly with clear, calm, visual training tools. Work past computer phobias, difficulties with English, or educational limitations.
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Articles
Grace Under Pressure
Andra MedeaThe Feared and Dreaded Teacher's Conference
Andra MedeaSeven Inexplicable Things Customers Do (and what to do about them )
Andra Medea
Radio interviews
How to Deal with Irate Customers without Losing Your Cool: Entrepreneur Magazine Radio, Lee Mirabal, Host (Hear Medea defuse an angry onslaught)